Retour beleid

Duidelijkheid is belangrijk

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There will also be a 10% restocking fee deducted from refund. Please do not send your purchase back to the manufacturer.


We do not accept returns if;

The item not in its original condition, is damaged or missing parts for reasons not due to our error. Item that is returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Preinstalled wheel set combos are non-refundable.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@tannus.world


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  Discount codes are excluded from this policy.


Exchanges

  If you ordered the wrong size and your item is unused and undamaged we do offer exchanges. Exchanges will also be charged a 10% restocking fee. Send us an email at info@tannusus.world and send your item to: 1444AP 25, PURMEREND, Netherlands.


Shipping

To return your product, you should mail your product to: 1444AP 25, PURMEREND, Netherlands. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over 75,00 euro, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.